Frequently Asked Questions:

  • Do I need a reservation?

Yes! All tours are booked 1st call 1st reserved! So please do ensure that you allow ample planning time for your desired activity.

  • Where Do We Meet?

Group wine tours are generally picked up at South Coast Resort and Spa, unless otherwise specified. Group Brew tours are generally picked up at Embassy Suites in Temecula, unless otherwise specified. Sunrise Balloon flights meet inside Monte De Oro Winery generally 30 minutes before sunrise. You will also receive your most updated check-in location and tour details via email and or text by your tour guide, giving you an after-hours number!

  • What Wineries and Breweries do you visit?

The winery and brewery reservations are placed for you ahead of time to ensure space for your party at the different locations/stops. With over 48 different wineries and 7 craft breweries in Temecula, we make our selection based off of harvest quality & variety of selections available. We like to take our guests to wineries that have unique varietals and features that offer a well-rounded wines or craft beers of Temecula.

  •  Can I Reserve a Private Tour?

Yes! We offer daily tours from ballooning, wine and brew tours or full day excursions; all of which may be reserved privately.

  •  What time are the group wine tours?

Daily from 11 am to 3pm

  • What time are the group brew tours?

4:30pm to 8:30pm Friday & Saturdays 

  • What time are the Hot Air Balloon Flights?

All Temecula wine country flights are offered once a day at sunrise for the cool calm wind conditions we typically have. Check-in is normally 30 minutes before Sunrise, which varies from 5:30am to 6:30 am depending on the time of year booked. Flight time will be confirmed via text by your host the night before for the exact check-in time.

  • How Long Do You Fly?

Flights are guaranteed 45-60 minutes of actual flight time or we invite you back!

  • What weather conditions cancel a balloon flight?

Rain, unsafe wind conditions (i.e. Wind warnings, Santa Ana wind conditions etc), fog, low ceiling, extreme heat.

  • What is the cancellation policy?

48 hours before the booked tour for parties of 2 and 72 hours for a parties of 3 or more (which does not mean a refund is granted necessarily. Refunds are dependent on the terms and conditions of the ticket purchased and agreed upon). If a customer cancels before the 48/72 hour cancellation period this means that their ticket would remain valid for a reschedule or is refundable if you purchased a full retail ticket (all discounted or promotional tickets are non-refundable, but are transferable with the paid amount never expiring). If you cancel within the 48/72 hours your ticket (refundable or non-refundable) is considered redeemed (a discounted reschedule fee may be offered).

  • My Flight was cancelled due to inclement weather, what are my options?

You may reschedule your flight for the next available day. If you have a promotional, non-refundable ticket or groupon you may reschedule your flight to the next available day or transfer your ticket to another guest to redeem. If you paid full retail you may either ask for a refund or reschedule to the next available date, or transfer the ticket to another guest. If your promotional expiration on your ticket has expired and your flight was cancelled due to weather you may reschedule to our 1st available space or a discounted extension may apply if you need to redeem you voucher at a much later time. 

  • My Promotional ticket has expired can I still use it?

Yes, the amount paid never expires. You may apply the amount paid toward the tour you wish to book or we have discounted extension options available to you as well!

 

I have More Questions!! Please call our reservation staff Monday-Friday, 10:30am to 6:30pm at 888-400-7641 / Local # 951-228-5869

or

 

email:  temeculatourinquiry@gmail.com